Privacy and Data Handling

When you contact Hive Digital, you may provide your name, contact details, destination country, document type, timeline, and other information needed to understand your enquiry.

This website does not provide a document-upload form. Please do not send passports, fingerprints, background checks, identification numbers, or other sensitive records until Hive has confirmed an appropriate transfer method and explained what is required.

We use information to respond to enquiries, assess document requirements, prepare service recommendations or quotes, deliver agreed services, communicate progress, maintain business records, protect our systems, and meet applicable legal obligations.

Hive seeks to collect only the information reasonably needed for the relevant enquiry or service.

The website links to email, telephone, WhatsApp, and other messaging services. Information sent through those channels is also handled under the relevant provider's terms and privacy practices.

Where necessary to provide an agreed service, information may be shared with selected processing partners, couriers, translators, professional advisers, technology providers, or relevant authorities. Hive does not sell personal information.

Hosting and security systems may process limited technical information such as IP address, browser type, requested pages, timestamps, and error or security logs. This information may be used to operate, secure, and troubleshoot the website.

Hive uses Google Analytics to understand how visitors use the website and improve its content. Google Analytics may process page URLs and titles, referring pages, approximate location, device and browser information, and interactions such as page views, scrolling, outbound-link clicks, downloads, form interactions, site searches, and video activity.

Analytics information is transmitted to and processed by Google under its applicable terms and may be handled outside the visitor's country. Retention and deletion follow Hive's Analytics configuration and Google's service controls. Please do not place document case details or sensitive personal information in website URLs or site-search fields.

Information is retained only as long as reasonably needed for the enquiry, service, business records, dispute handling, security, or applicable legal requirements. Retention can vary according to the document service and jurisdiction.

Hive uses reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Cross-border document services may require information to be handled in more than one country. When this is necessary, Hive aims to limit the information shared to what is required for the agreed service.

You may contact Hive to ask about personal information associated with your enquiry, or to request correction or deletion. Some information may need to be retained where required for legal, security, accounting, or service-record purposes.